Refund Policy

At [Company Name], we strive to deliver high-quality web development, web design, and app development services. This Refund Policy explains how payments, cancellations, and refunds are handled for our Services. By engaging our Services, you agree to the terms below.

1. Advance/Deposit Payments

  • Projects require an upfront deposit (typically 40–50% of the total project cost, as specified in your proposal/invoice) before work begins.
  • The deposit is non-refundable once work has commenced, as it covers initial planning, research, design concepts, and resource allocation.
  • If a client cancels a project before any work has started (i.e., within [X] hours/days of payment and before any design or development activity has begun), the deposit may be refunded minus any payment processing/administrative fees, at our discretion.

2. Cancellations After Work Has Begun

If a project is cancelled by the client after work has started:

  • The client will be billed for all work completed up to the point of cancellation, based on the agreed project rate or milestones.
  • Any amount paid beyond the value of work completed will be refunded; any amount owed for work completed beyond what has been paid will be invoiced and due.
  • No refund will be issued for milestones that have already been approved and delivered.

3. Milestone-Based Projects

For projects billed in milestones:

  • Payment for each milestone is due upon completion and approval of that milestone.
  • Once a milestone payment is made and the deliverable has been approved by the client, that payment is non-refundable.
  • If the client is dissatisfied with a delivered milestone, we will work to resolve the issue through revisions (within the agreed scope) before any refund is considered.

4. Completed Projects

  • Once a project is completed, delivered, and approved/signed off by the client, no refunds will be issued, as the deliverables (code, design files, etc.) have been fully transferred/handed over.
  • If post-delivery bugs directly attributable to our development work are found within the warranty period specified in your agreement, we will fix them at no additional cost rather than issue a refund.

5. Non-Refundable Items

The following are non-refundable under all circumstances:

  • Domain registration and renewal fees
  • Third-party licenses, plugins, themes, stock assets, or subscriptions purchased on your behalf
  • Hosting fees for periods already used/elapsed
  • Payment gateway or transaction processing fees
  • Custom work already completed and approved

6. Hosting & Maintenance Subscriptions

  • Hosting, maintenance, and support subscriptions are billed in advance (monthly/annually as agreed) and are non-refundable for the current billing period once that period has started.
  • You may cancel future renewals at any time by providing written notice before the next billing date; cancellation will take effect at the end of the current paid term.

7. Delays Caused by the Client

If a project is delayed or stalled due to lack of client response, feedback, content, or approvals for an extended period (e.g., [30/60] days), we reserve the right to close the project. In such cases, the deposit and any payments for completed work are non-refundable, as resources have already been allocated.

8. How to Request a Refund

If you believe you are eligible for a refund under this policy:

  1. Email us at [email address] with your name, project/invoice reference number, and reason for the refund request.
  2. We will review your request and respond within [5–10] business days.
  3. Approved refunds will be processed to the original payment method within [7–14] business days, subject to any applicable deductions outlined above.

9. Disputed Charges

We encourage clients to contact us directly to resolve any billing concerns before initiating a chargeback with their bank or payment provider. Unauthorized chargebacks for legitimately delivered work may result in suspension of services and pursuit of the amount owed.

10. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

11. Contact Us

For questions about this Refund Policy, please reach out:

  • Email: [email address]
  • Phone: [phone number]
  • Address: [business address]
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