Terms & Conditions

Welcome to [Company Name] (“we,” “our,” “us”). These Terms & Conditions (“Terms”) govern your use of our website and the web development, web design, and app development services (the “Services”) we provide. By accessing our website, requesting a quote, or engaging our Services, you agree to be bound by these Terms. If you do not agree, please do not use our website or Services.

1. Services Offered

[Company Name] provides digital services including but not limited to:

  • Website design and development
  • Web application development
  • Mobile app design and development
  • UI/UX design
  • Website/app maintenance and support
  • Hosting, domain, and related technical services

The exact scope, deliverables, timeline, and cost for each project will be defined in a separate proposal, quotation, or Statement of Work (“SOW”) agreed upon by both parties before work begins.

2. Project Process

  1. Consultation & Proposal — We discuss your requirements and provide a proposal covering scope, timeline, and pricing.
  2. Agreement & Advance Payment — Once you approve the proposal, an advance/deposit payment is required to begin work, as outlined in our Refund Policy.
  3. Design & Development — We work on the agreed deliverables and share progress updates/drafts for your review.
  4. Revisions — A defined number of revision rounds are included per project (as specified in the proposal). Additional revisions beyond this may incur extra charges.
  5. Approval & Final Payment — Once you approve the final deliverables, the remaining balance becomes due.
  6. Delivery/Handover — Source files, credentials, and/or deployment are handed over upon full payment.

3. Client Responsibilities

  • Providing timely feedback, content (text, images, logos, branding assets), and approvals needed to keep the project on schedule.
  • Ensuring that any content, trademarks, or materials supplied to us for use in the project do not infringe on any third party’s rights.
  • Making payments as per the agreed schedule.
  • Delays in providing feedback, content, or payment may result in a corresponding delay in project timelines.

4. Payment Terms

  • Prices quoted are exclusive of applicable taxes unless stated otherwise.
  • Projects typically require an upfront deposit (commonly 40–50% of the total project cost) before work begins, with the balance due upon completion or as milestones are met, as specified in the proposal/invoice.
  • Late payments may result in suspension of work, and in the case of hosting/maintenance/subscription services, suspension or removal of the live website/app.
  • Accepted payment methods will be specified on the invoice.

5. Intellectual Property

  • Upon receipt of full payment, ownership of the final deliverables (custom design files, source code developed specifically for the client) transfers to the client, unless otherwise agreed in writing.
  • We retain the right to use third-party assets (plugins, frameworks, stock images, licensed fonts, etc.) only as permitted by their respective licenses; such licenses remain with their original owners and are not transferred to the client.
  • We reserve the right to showcase completed projects in our portfolio, case studies, and marketing materials unless the client requests otherwise in writing.
  • Any pre-existing tools, frameworks, code libraries, or proprietary systems used by [Company Name] to deliver the Services remain our intellectual property.

6. Revisions & Changes in Scope

  • Each project includes a defined number of revisions as agreed in the proposal.
  • Requests that fall outside the original agreed scope (“scope creep”) — such as new features, additional pages/screens, or a change in design direction after approval — will be treated as a change request and quoted separately.

7. Timelines

  • Estimated timelines are provided in good faith based on the agreed scope and timely cooperation from the client.
  • We are not liable for delays caused by delayed feedback, content, approvals, or payments from the client, or by circumstances beyond our reasonable control (e.g., third-party service outages, force majeure events).

8. Website/App Maintenance & Hosting

  • If maintenance, hosting, or support services are included, their specific terms (duration, scope, renewal, and cancellation) will be detailed separately in the relevant service agreement or invoice.
  • We are not responsible for issues arising from third-party hosting providers, domain registrars, or plugins/services outside our direct control.

9. Warranties & Disclaimers

  • We aim to deliver high-quality, functional websites/applications and will fix any bugs directly resulting from our development work, reported within a reasonable period after delivery (as specified in the proposal), at no additional cost.
  • We do not guarantee uninterrupted, error-free operation of any website/app, particularly where dependent on third-party services, plugins, hosting, or infrastructure.
  • We make no guarantees regarding specific business outcomes (e.g., sales, traffic, search engine rankings) resulting from the Services.

10. Limitation of Liability

To the maximum extent permitted by law, [Company Name] shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business, arising out of or related to the Services. Our total liability for any claim arising from a project shall not exceed the total amount paid by the client for that specific project.

11. Termination

  • Either party may terminate an ongoing project with written notice.
  • In the event of termination by the client, payment is due for all work completed up to the termination date, and any deposit paid is non-refundable (see Refund Policy).
  • We reserve the right to pause or terminate a project if payments are not made as per the agreed schedule or if the client provides unlawful, infringing, or harmful content/instructions.

12. Confidentiality

Both parties agree to keep confidential any non-public business, technical, or financial information shared during the course of the project, except where disclosure is required by law.

13. Third-Party Services

Our Services may involve the use of third-party platforms, tools, plugins, or APIs (e.g., hosting providers, payment gateways, CMS platforms). We are not responsible for the performance, pricing changes, or policies of such third parties.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Country/State], without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of [City, Country].

15. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with a revised “Last updated” date. Continued use of our website or Services after changes are posted constitutes acceptance of the updated Terms.

16. Contact Us

If you have any questions about these Terms, please contact us:

  • Email: [email address]
  • Phone: [phone number]
  • Address: [business address]
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